Introduction
RAGView ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Account Information
When you register for RAGView, we collect:
- Name and email address
- Company name
- Password (encrypted)
- Billing information (processed securely through third-party payment processors)
Usage Data
We collect information about how you use RAGView, including:
- RAG traces (queries, retrieved chunks, responses)
- API usage metrics
- Feature usage patterns
- Performance metrics
Technical Data
We automatically collect certain technical information:
- IP address
- Browser type and version
- Device information
- Log data and error reports
How We Use Your Information
We use the collected information to:
- Provide and maintain our service
- Process your transactions
- Send you technical notices and support messages
- Respond to your requests and inquiries
- Improve and optimize our service
- Detect and prevent fraud or abuse
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Regular security audits
- Access controls and authentication
- Secure data centers with SOC 2 compliance
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Retention periods vary by plan:
- Starter: 7 days of trace data
- Professional: 30 days of trace data
- Enterprise: Custom retention periods
Account information is retained until you request deletion.
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers (hosting, payment processing, analytics)
- Legal authorities when required by law
- Business partners with your explicit consent
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Object to certain data processing
To exercise these rights, contact us at privacy@ragview.dev
Cookies
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
RAGView is not intended for users under 18 years of age. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: privacy@ragview.dev
Address: RAGView, Inc., [Address]